Dealing with a bike insurance claim after an accident can be stressful if you don’t know the process. By understanding what to do step-by-step, you can file your claim smoothly and get back on the road quickly without hassles.
This article will guide you through the two wheeler insurance claim process, types of claims, documents required, and reasons claims get rejected. Follow these tips, and you can submit your claim quickly and receive your settlement for repairs or replacement:
Types of Bike Insurance Claims
There are two main types of two-wheeler insurance claims:
- Cashless Claims: After an accident, you take your bike for repairs at a garage affiliated with or approved by your insurance provider. This is called a “network garage”. Your insurance provider pays the garage directly, while you only pay the predefined deductible amount. This saves you from paying upfront costs.
- Reimbursement Claims: With reimbursement claims, you pay for the repairs out of pocket from your preferred garage. After that, you submit the original bills and payment receipts to your insurance provider. The insurer will review and reimburse you for the repair costs minus the deductible amount per your policy.
How the Bike Insurance Claim Settlement Process Works
Your two wheeler insurance provider aims to make settling claims convenient through a seamless process:
- Upload Pictures: Upload images showing damage to your bike through your insurer’s website or mobile app.
- Get Paid: After assessing the damage based on your photos and details, your insurance provider directly transfers the estimated repair cost to your bank account. For minor damages, this is usually within 2 hours.
- Get Repairs Done: With the claim settlement money now credited to your account, you can get your bike fixed at the garage of your choice.
For minor damages like broken lights or dents, your insurer may even be able to send a roadside assistance mechanic to fix the issue on the spot, saving you a trip to the garage.
Steps to a Smooth Claim Experience
Filing a claim with your two wheeler insurance provider is simple and hassle-free:
- Digital process: Submit photos and details and track status online to skip paperwork.
- Instant settlements: Get claim settlement payment credited to your account quickly, often within hours, for minor damage.
- Freedom of choice: Use any garage you prefer for cashless repairs.
- Transparent status: Check the status of your claim anytime online.
Bike Insurance Claim Process by Type
The exact steps can differ depending on if it is a third-party liability claim, an own damage claim, or a theft claim:
1. Third Party Liability Claims
- Inform the police and insurer immediately if your bike damages third-party property or vehicles.
- Your insurer transfers the case to the Motor Accident Claims Tribunal.
- The Tribunal examines and decides on the compensation to be paid out by your insurer.
2. Own Damage Claims
- Inform your insurer immediately about any loss or damage to your bike.
- Your insurer appoints a qualified surveyor to inspect and assess the bike damage on-site.
- After the survey is completed, your insurer approves the garage to fix the covered repairs per policy terms.
- The insurer then pays the garage or reimburses your repair bills accordingly.
3. Theft Claims
- File an FIR and inform the police and your insurer promptly if your bike gets stolen.
- Submit the FIR and necessary bike documents, such as the RC book, your license, and the original keys, to your insurer.
- If police fail to recover your stolen bike even after reasonable time and effort, they will issue a non-traceable certificate.
- Your insurer then processes the claim according to your bike theft insurance policy terms.
Documents Required
Documents needed for your claim processing may include:
- Bike insurance policy copy
- Registration Certificate
- FIR copy, if applicable
- Your valid driving license
- Original repair bills and payment receipts
- Previous insurance papers, if any
- NOC from bike financer if financed
Reasons for Rejected Claims
While there can be multiple reasons for a rejected claim, some common ones include:
- Providing false or incorrect information
- Riding without a valid driving license or under the influence of alcohol
- Failing to inform the insurer within the stipulated timeframe after the incident
- Getting the bike repaired before informing the insurer first
- Damage occurring from illegal activity or outside intended use of the bike
- Total repair cost exceeding the current insured declared value of the bike
- Lapsed insurance policy or lack of valid bike documentation
By avoiding these mistakes, you can boost the chances of your insurer accepting and processing your claim without issues, ensuring you get the benefits of the bike or the best car insurance policy.
Conclusion
Bike insurance claims need not be painful or lengthy if you understand and follow the proper procedures. Inform your insurer promptly, gather the correct documents, use approved garages for cashless repair, and provide accurate information. This will ensure no hassles or delays in getting your claim decision and settlement. Within hours, you can get back to riding safely again.
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